Tackling tough conversations

Does the thought of confrontation make you feel slightly ill? Do you feel a sense of panic when you need to give negative feedback? If so, this is the session for you - with plenty of practical tips you can put into practice straightaway.

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This webinar will cover:

• How to prepare for a difficult conversation

• Conflict versus combat - how to keep things solution focused

• How to give effective (negative) feedback

• How to manage tough conversations online

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